Refund policy

All products purchased from us and our authorized sellers are guaranteed for quality, purity, and potency through their expiration date. Products purchased from unauthorized sellers do not come with the guarantee. When you receive your item, you must check it as soon as possible following receipt and always before use. Returns must be made within thirty (30) days and require preauthorization. Any claims of shortage or damage must be made within seven (7) days of receiving package. All returns are subject to a 15% return fee.

To return your item contact us through email at info@wellpharmapharmacy.com or call us at 410-698-9068. You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique returns authorization number and will confirm the address you need to return the item to. Please package the item securely and include inside the package your order number, name, and address. If you request a replacement and the product is no longer available, we will process the refund back to the original method of payment used to purchase the item. Any item you have accepted and then return is your responsibility until it reaches our warehouse and we shall not be liable for any loss, damage or costs incurred by you in the event your return is lost in transit. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products.